Supervisor, Nursing Call Center

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as diverse as the patients and communities we serve.
Join a company that is taking action to develop a culture that is more inclusive, respectful, engaging and rewarding for all team members. We are committed to hiring, developing, and retaining a diverse workforce.

Job Description Summary:

A Call Center Nursing Supervisor is a licensed professional who provides indirect patient care services under a physician’s plan of care and in accordance with the policies and procedures of Option Care Health, the state’s professional standards, and regulatory entities. The Nursing Supervisor is responsible for providing and overseeing complete patient assessment, care planning, patient, and caregiver education, evaluating progress toward goals and recommendations for changes in the plan of care. The Nursing Supervisors additional competencies allow for independence in the practice of the specialty and positions the Nursing Supervisor to train and oversee pertinent competencies.

Job Description: ​

Job Responsibilities (listed in order of importance and/or time spent)

• Competent in the clinical management of home infusion patients including Patient management skills, the Nursing Process, the rules of Federal, state, and local regulatory entities that oversee and control the provision of care in a Home Health Agency.

• Knowledgeable of documentation and billing requirements for home health/ infusion care goods and services.

• Determines suitability of patients for home care.

• Supervises, monitors, and evaluates the quality and effectiveness of patient care by call center nurses.

• Complies with reporting requirements, ensures policy and procedure, and compliance.

• Reviews and monitors appropriateness of Nursing Care Plans and directs the staff to modify the plan as needed.

• Participates in the process for assessing, managing, and reporting data to senior leadership.

• Develops, implements, evaluates, and participates in office specific continuing education and orientation programs. Assists in the recruitment, development, and monitoring of new staff.

• Coordinates and participates in call responsibilities. Maintains confidentiality of patient and proprietary information.

• Participates as a member of process improvement teams, including conducting chart audits. Identifies opportunities for improvement and communicates to senior leadership.

• Speaks knowledgeably of the scope of services that are available through Option Care and provides support to sales professionals on an ongoing basis.

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e., hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No     

Yes       X

Basic Education and/or Experience Requirements

• Registered Nurse with a license in the current state of practice with 1 year of nursing supervisory/charge experience, or at least 3 years of relevant nursing experience with demonstrated progression.

• Required certification in CPR.

• Member of a state or national professional organization.

Basic Qualifications & Interests (BQIs)

• Experience applying knowledge of local, State, Federal, accrediting body, and OSHA rules and regulations.

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

• Experience in the indirect management of team members, including assisting in the development, training, and assignment of work/projects to other members of a team.

• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

• Basic level skill in Microsoft Word (for example:  opening a document, cutting, pasting, and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).

• Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).

• Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding, and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).

• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.

Travel Requirements: (if required)

• Willing to travel at least 5-10% of the time for business purposes (within state and out of state).

Preferred Qualifications & Interests (PQIs)

• BSN

• CRNI or other professional certification.

• At least 1 year of supervisory experience in a hospital or home health care setting is preferred.

• At least 1 year of experience in the indirect management of team members, including assisting in the development, training, and assignment of work/projects to other team members is preferred.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $91,483.39-$152,458.18

Benefits:

-401k

-Dental Insurance

-Disability Insurance

-Health Insurance

-Life Insurance

-Paid Time off

-Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

​